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General Information

Store Name: Store Pace Level: Date Evaluated:

Shift Leader Name:

Evaluator Name:

Shift Manager Performance Review

1. Hospitable to all guests, crew, and vendors. 2. Communicates honestly and effectively. With all staff..
3. Casts a good "Shadow of the Leader".
(Productive their whole shift, keeps conversations appropriate for work, respectful to everyone,
does not talk to crew about other crew)
4. Follows all procedures for cash, inventory,
security, and HR. (Issues with crew documented appropriately)
5. Demonstrates the minimum appearance standards.
(Black or dark colored pants, uniform shirt, black non-slip shoes) 6. Ensures all food safety and health / wellness measures are followed 100% of the time they are in the restaurant
(regardless of whether they are in charge)
7. Completes all department responsibilities in a timely and consistent manner. (crew communication, enters waste, edits time punches, reviews store goals, targets progress, recognizes crew contributions, works together to support PACE goals) 8. Works when and where needed to support all areas of the store
(production leader, service leader, support role, flexible in schedule) 9. Ensures that coaching, training, and development happen for crew during each shift and assisted MITs in their learning. Retention mindset 10. Sets Targets during shift, Coaches to improve crew efficiency and skill levels.
11. Completes DSPG 24 hours in advance, does Pre-Shift, Post Shift with next Shift Manager: What went well, even better if: People, Equip, Product. 12. Manages Danger zones by communicating, repositioning, recognizing who needs help and flexes in and out, not just running for DT, for example.
13. No breaks during peak, never leaves the floor unattended. Focused on "Customer 1st" mindset, strives for speed, accuracy and quality. 14. Handles feedback from GM and team well, uses it to make needed selfimprovements. Owns the results of their shift. 15. Maintains adherence to all GBS Handbook policies during shifts: No cell phones in use by crew, crew appearance, store cleanliness, SRIW, fairness, customer focused crew, documents absentees lateness or insubordination 16. Handles customer concerns professionally, quickly and meets customer needs and follows up to ensure root causes are addressed.
Ensures crew execute as designed on all service procedures during shifts: Order Taking, Digital, Names, Friendly, Quality/Eproduction followed, Accuracy. 17. Production Area procedures are coached and followed: Best Burger, 2 at a time. Simplified Breakfast, Food Cost Goals met on shifts, Cabinet levels correct per tray and number of trays. Upload Shift Manager Performance Review PDF?

Points= Points from the 17, 3pt quistions.
Modifier= Pace level 1 Top = +0.25, 2 Middle = +0.05, 3 Bottem= -0.25
Rating= Points+Modifier.
2.20^= Exceeds, 1.2-2.19= Meets, Lower than 1.2= Needs.

Stieglitz Family McDonald's

General Information

Shift Manager Performance Review