People
Equipment
Product
Stieglitz Family Restaurants
On-line Crew Trainer Performance Review.
All Fields are Required.
General Information
Store Name:
Store
Salem
Mitchell
Charlestown
Bedford
Martinsville
West Baden
Nashville
Tipton(Seymour W)
Tanger(Seymour E)
N Vernon
0-3
0
1
2
3
Store Pace Level:
Date Evaluated:
Time Slot:
Time Slot
5-9
8-1
13-16
16-19
Shift Leader Name:
Evaluator Name:
PT1. Shift Leadership Verification
Operation 19 of 24 to Pass
0-24
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
No
Yes
Service Score 10 of 13
0-13
0
1
2
3
4
5
6
7
8
9
10
11
12
13
No
Yes
Quality Score 10 of 13 to Pass
0-13
0
1
2
3
4
5
6
7
8
9
10
11
12
13
No
Yes
Cleanliness Score 12 of 14 to Pass
0-14
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
No
Yes
Verified Yes/No
0-14
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
No
Yes
SLFV PDF Upload
PT2. Shift Manager Performance Review
0-3
0
1
2
3
1. Hospitable to all guests, crew, and vendors.
0-3
0
1
2
3
2. Communicates honestly and effectively. With all staff..
3. Casts a good "Shadow of the Leader".
0-3
0
1
2
3
(Productive their whole shift, keeps conversations appropriate for work, respectful to everyone,
does not talk to crew about other crew)
0-3
0
1
2
3
4. Follows all procedures for cash, inventory,
security, and HR. (Issues with crew documented appropriately)
0-3
0
1
2
3
5. Demonstrates the minimum appearance standards.
(Black or dark colored pants, uniform shirt, black non-slip shoes)
0-3
0
1
2
3
6. Ensures all food safety and health / wellness measures are followed 100% of the time they are in the restaurant
(regardless of whether they are in charge)
0-3
0
1
2
3
7. Completes all department responsibilities in a timely and consistent manner. (crew communication, enters waste, edits time punches, reviews store goals, targets progress, recognizes crew contributions, works together to support PACE goals)
0-3
0
1
2
3
8. Works when and where needed to support all areas of the store
(production leader, service leader, support role, flexible in schedule)
0-3
0
1
2
3
9. Ensures that coaching, training, and development happen for crew during each shift and assisted MITs in their learning. Retention mindset
0-3
0
1
2
3
10. Sets Targets during shift, Coaches to improve crew efficiency and skill levels.
0-3
0
1
2
3
11. Completes DSPG 24 hours in advance, does Pre-Shift, Post Shift with next Shift Manager: What went well, even better if: People, Equip, Product.
0-3
0
1
2
3
12. Manages Danger zones by communicating, repositioning, recognizing who needs help and flexes in and out, not just running for DT, for example.
0-3
0
1
2
3
13. No breaks during peak, never leaves the floor unattended. Focused on "Customer 1st" mindset, strives for speed, accuracy and quality.
0-3
0
1
2
3
14. Handles feedback from GM and team well, uses it to make needed selfimprovements. Owns the results of their shift.
0-3
0
1
2
3
15. Maintains adherence to all GBS Handbook policies during shifts: No cell phones in use by crew, crew appearance, store cleanliness, SRIW, fairness, customer focused crew, documents absentees lateness or insubordination
0-3
0
1
2
3
16. Handles customer concerns professionally, quickly and meets customer needs and follows up to ensure root causes are addressed.
Ensures crew execute as designed on all service procedures during shifts: Order Taking, Digital, Names, Friendly, Quality/Eproduction followed, Accuracy.
0-3
0
1
2
3
17. Production Area procedures are coached and followed: Best Burger, 2 at a time. Simplified Breakfast, Food Cost Goals met on shifts, Cabinet levels correct per tray and number of trays.
Upload Shift Manager Performance Review PDF?
Points= Points from the 17, 3pt quistions.
Modifier= Pace level 1 Top = +0.25, 2 Middle = +0.05, 3 Bottem= -0.25
Rating= Points+Modifier.
2.20^= Exceeds, 1.2-2.19= Meets, Lower than 1.2= Needs.
